- That your telephone call should be answered by a person, not an automated system.
- That your issue should be solved as soon as possible, not just in time to meet an SLA.
- Our UK customers should have support from people in the UK.
- It is most efficient to fix the root cause of a problem rather than fixing just the symptom.
- That when we talk about technology that we should make it understandable.
- That we should always give you choices about the systems you want and never be prescriptive.
We believe that we can deliver a support service that is better than you have now.
Call us to see how we can make IT better for you.
Design & Implement
Whatever you do in business it is likely that you will use, or have the need to use, a computer. Communicating with your customers, suppliers and colleagues, sharing important information, recording business transactions - everything you do needs computers and the software that runs on them.
Getting the very best value from the investment you have made, or need to make, in the systems that support your business is why Neustro exists. We have extensive experience of helping businesses design, implement, manage and support their systems in support of their business processes.
We know how to connect your critical business systems together to gain the most efficiency, ease of use and security. We understand business processes and how to optimise them to ensure you become focussed on serving your customers profitably.
We don't just do ERP - we can design and implement, manage and support your entire IT needs - we can deliver one off optimisation projects or manage your entire strategic IT needs.
More importantly we understand IT in the context of business and the value it can deliver - we are not excited by technological innovation for its own sake.Read more +
Manage & Support
We know that some IT can be innovative and can set you apart from the competition. But, we also know that managing IT is not an added value activity for you.
Keeping the 'utility' elements of your IT ticking over should not be a core activity of your business. Managing your servers, monitoring your network, maintaining security and overseeing that your IT infrastructure is on and ready for your business is something that can be managed by us. Proactive monitoring and care by our certified professionals means that you can get on with your business and not worry about what, essentially, is 'electricity and gas' - a utility.
Whether your systems are on your own site, or if they are in a data centre, we can provide an appropriate level of outsourced but not offshore management to support your needs.
Given that we have more people and resources than most internal IT departments we can provide a level of service that exceeds that previously delivered.
Again, support from Email to ERP, and all points in between, means that you can concentrate on your core business while we concentrate on your IT.Read more +