AX Support
Neustro AX Support manages all the technical aspects of support for your
installation as well as providing support relating to the functional use of your
business system. This means we are on hand with the answers you need on how to
do something within AX or how you can use AX for a new process or demand
required by your customers or suppliers.
Our people are Certified Microsoft Professionals, and include ex Microsoft
employees so you can be sure that we understand and can resolve the issues you
are facing.
Our 24 x 7 helpdesk based in the UK can be contacted by telephone, the web
or by email and is peopled by support professionals who can give the answer you
need in the most timely manner.
Importantly we don’t follow the traditional support model of first, second
and third line support. Your initial call will be dealt with by experienced
personnel who in the majority of cases will be able to resolve your issue on the
first call. Whilst we are very happy to offer our customers a clear and precise
service level agreement (SLA) we work on the principle of ‘as soon as possible’
and not ‘just in time’. Whilst other service providers may fulfil their SLA by
ensuring that you are contacted about your query and further details taken, our
team will ensure that you are talking to someone that can solve your problem in
the shortest possible time.
Unlike most technical support issues, functional support problems, i.e.
things that may relate to time bound activities such as deliveries, shop floor
orders or inventory movements, cannot wait for resolution as per a ‘normal’
service level agreement. Therefore we aim to give you a response that is as
timely as possible.
AX Support packages can be taken as a pay-per-use service, or a pre-paid
package with a specified number of calls to be consumed over a defined period –
allowing you to fix the cost and budget your support – or as part of our
AX Managed Service
package.
Of course we also provide technical support for Microsoft Dynamics AX too.
To find out more about our Microsoft Dynamics AX support Contact Us for a free no obligation discussion.