What is Dynamics CRM?
Microsoft Dynamics CRM is a business system that allows you to manage all
your business relationships. Whatever business you are in you will find that CRM
has something that will add value to your business.
Looking after your customers better – A structured, easy to use, record
of your customer details and interactions will ensure that you can develop
relationships that are designed to last. Recording all contact with your
customers including telephone calls, emails and service calls will ensure that
the customer feels their business is important to you.
Sales and Marketing – Either promoting your products or services to your
existing customers or finding new business, Microsoft CRM will allow you to
target and segment your market and measure the success of your campaigns.
CRM becomes a central repository to hold your electronic sales and marketing
collateral enabling rapid response to enquiries.
Sales Force Automation – Gaining a clear understanding of your sales
pipeline and implementing a process that qualifies your sales opportunities is
part of the package. Having the ability to see your business potential in one
place improves your forecasting and budgeting process.
The ability to produce quotes, sell products on sales orders and invoice, all
within CRM means you can do business quickly and easily. With CRM at the centre
of your business you can examine and act on sales statistics without wasting
time.
Service – Out of the box CRM allows you to create service contracts and
service orders and also presents a service schedule visible to your team.
Support for remote working via handheld devices is available meaning that
you can look after your customers needs in real time at the point of contact.
Whatever you do – Microsoft Dynamics CRM has a place in your business –
There are templates and extensions that enable you to work with Microsoft
Dynamics CRM in the shortest possible time.
CRM is suited to and has specific modules to support Manufacturing, Retail,
Professional Services, Healthcare, Education, Hospitality and Financial
Services.
Flexible to suit you – the great news is that whatever you do Microsoft
Dynamics CRM will add value to your business straight away. Add the ability to
customize the screens and develop workflows that fit your business precisely and
you have a tool that will be at the heart of your business ensuring you can
serve your customers better and find new opportunities more easily.
Familiarity breeds ease of use – If your users are familiar with
Microsoft Outlook then they will feel right at home with Microsoft Dynamics CRM.
As part of the Microsoft family it sues all the same controls and navigation to
allow you to be productive from the first use. Integration with Microsoft Office
means that you can merge data with Word, Excel and Access.
To find out how you could use Microsoft Dynamics CRM in your business contact
us.