Infor Managed Services
What is our Infor 10 ERP, ERP LN, Baan Managed Service?
Our Managed Service is for any company that has decided to deploy Infor Baan or Infor 10 ERP, or Infor ERP LN and needs help keeping it running from day to day.
Not all companies are alike, and neither are our Managed Service offerings!
If you have internal IT resource and Business Analysts then our service can offer additional support as and when required to supplement your technical and functional knowledge needs.
Where you don’t have an IT department we can look after all of your needs, both for your Infor Baan or Infor ERP LN system and, if required, all of your other IT.
Our help desk can be contacted by telephone, by email, or directly though the web and is staffed by people that not only understand Infor but your business too. We know that a problem producing a delivery note or entering a sales order has a real impact on your customer service which is why we will treat it with as much urgency as a technical issue.
Our help desk opening hours are built around your needs ensuring you get the best value from our services.
Many of our customers also include optional pre-paid days at a preferential rate for additional requirements such as functional consulting and report writing.
A Managed Service package allows you to fix your monthly ERP and IT support costs so you can plan, with confidence, your IT budget. We take great pride in the skills and knowledge of our people and we are proud to have a number of former Baan and Infor employees on our team along with people that have used Triton, Baan IV and V and Infor ERP LN both in business and as professional consultants for one of the ‘Big 4’ consultancies. This allied to their real world experience of business ensures that you have the very best people on your team.